Best Practices For Successful Visits

When conducting a mystery shop, it's crucial to be discreet and objective to ensure accurate and unbiased results. Here are some key things to keep in mind:

1. Maintain Confidentiality:

   • Never reveal your identity as a mystery shopper. Avoid any statements or actions that might arouse suspicion.

   • Do not discuss the assignment with anyone, including friends or family. This maintains the integrity of the evaluation.

2. Follow Instructions Precisely:

   • Adhere to the specific instructions provided by the mystery shopping company. This includes the scenario to act out, questions to ask, and products or services to purchase.

   • Complete all required tasks and document everything accurately.

3. Be Objective and Unbiased:

   • Evaluate the experience based on the provided criteria, avoiding personal opinions or biases.

   • Focus on observable facts and behaviors, rather than assumptions.

4. Be Discreet in Note-Taking:

   • Take notes discreetly, avoiding drawing attention to yourself.

   • Use a small notebook or a voice recorder if permitted.

5. Be Patient and Polite:

   • Treat employees with respect and courtesy, even if you encounter challenges or unsatisfactory service.

   • Remember, you are evaluating the business, not the individual employees.

6. Submit Reports Timely and Accurately:

   • Submit your reports on time and in the required format.

   • Be thorough and detailed in your observations.

By following these guidelines, mystery shoppers can contribute to valuable and reliable assessments that help businesses improve their customer service and overall performance.